The mission is clear: build systems that simplify all the technology in our homes. Long (Kevin) Nguyen, the owner and technical expert at ESC Electronic Services & Concierge LLC whose entrepreneurial spirit and in-depth knowledge are the foundation of his company, is dedicated to meeting the challenge he set for the home automation firm he launched in 2013. Smart homes and mobile control have everything to do with the way we live today. The latest home automation systems and components are more intelligent, user-friendly, reliable and responsive from across town to the other side of the planet. Designed to make life easier and safer, Nguyen was inspired at an early age to explore and provide the almost limitless options homeowners imagine will fit their unique lifestyle needs.
“I remember watching a movie on the Disney Channel called “Smart House” when I was 11. It was about a family that won a dream house in a raffle,” Nguyen recalls. “The house would notify them when their milk was expired, help the kids with homework, grab the mail and play music and movies.” Amazing!
Years later, working for a custom AV system, home theater and control installation company, Nguyen honed his system design and implementation skills. He established ESC to enable homeowners to use a single interface and went a step further by programming scenes that create a mood. “You can have a party mode where the music and TVs are playing the same source throughout the house and all the lights are positioned to your favorite setting. We can create an evening mode and the lights will dim throughout the house with the fireplace on (if it’s cold outside) and music plays in certain rooms.”
Emphasizing quality, simplicity and ease of use, ESC offers design, install and programming services that control a home in just three steps or less: choose the space; decide what you want to do—watch cable TV, stream movies, enjoy music, activate other functions; and control it with one button on a phone, room keypad, remote or tablet, whether managing a room or the whole house.
“Our offerings include low-voltage installation for new construction and existing homes and cover audio/video entertainment, home theater systems, lighting and shade automation, surveillance systems, networking and Wi-Fi systems,” notes Nguyen. “We also integrate with security systems, pool/spas, climate control, door locks, garages and irrigation.”
ESC futureproofs its home automation systems by offering clients the ability to integrate new and improved products hitting the marketplace at a rapid pace. “Yes, Alexa and Amazon Echo work with our control system,” Nguyen confirms.
The concierge aspect of the company speaks to the prompt attention and customer support clients can expect from ESC. “We have the tools to connect remotely and troubleshoot a system before having to roll out a van. Our clients are also able to reboot certain devices, such as cable boxes, from their phones,” says Nguyen, pointing out the benefit of avoiding calls to a cable provider which may not be necessary. “We also push system and software updates remotely to improve the safety and longevity of the control system. Network security, strength, and wireless are critical in every home with wireless devices. Thermostats, cameras, televisions, lights, and security all connect to the network or Internet. It’s like changing your car’s oil, but faster and remotely,” he adds.
Existing homes can be retrofitted or wireless systems can be designed where retrofitting is not cost-effective. ESC also works with builders to customize a buyer’s home during construction, allowing for features like in-ceiling speakers throughout the house, wiring for motorized shades and installing elegant keypads in every room.
The Nguyen family came to America from Vietnam when Long was 5. He has lived in Denver most of his life. “My parents worked hard and started a small house cleaning business. When I was young, they would bring home broken toys for me,” he says. “One of my favorite memories is when I was able to piece all the parts together and create a car with monster wheels. I was able to get the remote to work and had a functional RC car.”
His company is prospering, and to keep things in balance Nguyen takes time away from technology to enjoy Colorado—hiking with his dogs, mountain biking and skiing. Last year he conquered Mount Democrat, his first fourteener. “I just started traveling and hope to make my way to Europe or Australia next year,” he smiles. “My parents told me to pursue the American dream. This is my American Dream.”
Marge D. Hansen is a Broomfield, Colorado-based freelance writer/editor and a regular contributor to Colorado Expression. Her articles appear in a variety of lifestyle magazines and websites.
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